Sami Vacation Stays respects your privacy. This Privacy Policy explains how we collect, use, protect, and share personal information when you visit samivacationstays.com, contact us, request a reservation, access a guest account, receive an invoice, make a payment, purchase a gift voucher, or subscribe to our newsletter.
By using our website or services, you agree to this Privacy Policy.
1. Information We Collect
We may collect personal information that you provide to us, including your name, email address, phone or WhatsApp number, country of residence, travel dates, guest count, reservation details, billing details, invoice details, payment status, gift voucher details, special requests, and messages you send us.
If guests log in to the website, we may also collect account activity, reservation confirmations, invoice history, payment records, and security logs.
We may also collect technical information such as IP address, device type, browser type, pages visited, referral source, cookie data, analytics data, and website security or performance logs.
These logs are generally kept for a limited period and used to help us provide a better experience, improve service quality, and maintain the security and performance of the website.
2. How We Use Information
We use personal information to respond to inquiries, manage guest accounts, prepare invoices, confirm reservations, process payments, manage gift vouchers, provide customer support, send booking updates, improve our website, prevent fraud, handle disputes or chargebacks, keep business records, comply with legal obligations, and send newsletters or offers when you have subscribed or given consent.
We do not sell personal information.
3. Payments
Payments may be processed by third-party payment providers. Sami Vacation Stays does not intentionally store full credit card or debit card numbers on its own systems.
We may keep limited payment-related records, including payment amount, payment date, payment status, transaction reference, invoice number, reservation number, refund status, dispute status, or chargeback status.
4. Cookies
Our website may use cookies and similar technologies to make the website work, support guest login, provide invoice or reservation access, improve security, remember preferences, understand site performance, and improve the guest experience.
Where required, we will ask for consent before using non-essential cookies such as analytics, marketing, or third-party tracking cookies.
You may manage or disable cookies through your browser settings or our cookie settings tool, if available.
5. When We Share Information
We may share personal information only when reasonably necessary, including with property owners, hosts, transportation providers, tour providers, payment processors, website hosting providers, email or newsletter services, customer support tools, analytics tools, accounting or legal advisors, fraud prevention services, or government authorities when required by law.
We only share the information needed for the specific purpose.
6. International Data Processing
Some of our website, email, payment, cloud, analytics, booking, or communication tools may operate outside Panama.
By using our website or services, you understand that your information may be stored or processed in Panama or in other countries where our service providers operate.
7. Data Security
We use reasonable technical, administrative, and organizational measures to protect personal information.
However, no website, email, payment system, messaging app, or online storage system is completely secure. Please avoid sending highly sensitive information unless necessary for your reservation or payment.
8. Data Retention
We keep personal information only as long as reasonably necessary for reservations, invoices, payments, accounting, tax obligations, legal compliance, fraud prevention, security, disputes, chargebacks, customer support, and the purposes described in this Privacy Policy.
When information is no longer needed, we may delete, anonymize, or securely archive it.
9. Your Privacy Rights
Depending on applicable law, you may have the right to request access, correction, deletion, opposition to certain processing, withdrawal of consent, data portability, or information about how your personal information is used or shared.
We may need to verify your identity before completing certain privacy requests.
10. Newsletter and Marketing
If you subscribe to our newsletter, we may send you Panama travel tips, offers, gift voucher information, and Sami Vacation Stays updates.
You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us.
We may still send non-marketing messages about reservations, invoices, payments, account access, security, legal notices, or customer service.
11. Third-Party Links
Our website may contain links to third-party websites, payment providers, social media pages, booking tools, map tools, travel resources, or local service providers.
We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.
12. Children’s Privacy
Our website and services are intended for adults making travel arrangements.
We do not knowingly collect personal information from children under 18 without the involvement of a parent or legal guardian.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.
Continued use of our website or services means you accept the updated Privacy Policy.
14. Contact Us
For questions about this Privacy Policy, cookies, guest accounts, invoices, payments, or personal information, please reach out through our contact form.